Service Excellence Seminar

Customer Sercive SeminarOne day course

Businesses report 80% client satisfaction, while consumers say they are satisfied only 20% of the time…who’s right?

Customer service is a trainable skill. Until we have learned to walk in the shoes of a customer in our business, we have know idea how to serve them

WE WILL COVER:

  • Being in the service industry
  • Commitment vs. surrender
  • Moments of truth
  • Service is a way to be not something to do
  • Effectively using stress
  • Gaining perspective

Call 512-989-2230 to schedule this seminar for your team or organization or take the Training Needs Assessment to see how we can create a customized training package to fit your needs.

Take the Training Needs Assessment: Customized Training

Learn about the People Biz Trainers here.

WHAT OTHERS ARE SAYING ABOUT THIS SEMINAR:

“Very refreshing and totally different than any other seminar I have ever done. Alicia has a talent to have you look at your customers from a different perspective, theirs!”

-Mary Hubbard, Business Owner