One day course
Businesses report 80% client satisfaction, while consumers say they are satisfied only 20% of the time…who’s right?
Customer service is a trainable skill. Until we have learned to walk in the shoes of a customer in our business, we have know idea how to serve them
WE WILL COVER:
- Being in the service industry
- Commitment vs. surrender
- Moments of truth
- Service is a way to be not something to do
- Effectively using stress
- Gaining perspective
Call 512-989-2230 to schedule this seminar for your team or organization or take the Training Needs Assessment to see how we can create a customized training package to fit your needs.
Learn about the People Biz Trainers here.
WHAT OTHERS ARE SAYING ABOUT THIS SEMINAR:
“Very refreshing and totally different than any other seminar I have ever done. Alicia has a talent to have you look at your customers from a different perspective, theirs!”
-Mary Hubbard, Business Owner